Methods of payment
We accept Visa, MasterCard, Discover and AMEX.Sales tax
Sales tax is collect for Kentucky located orders.Shipping information and order processing
Most items ordered, unless otherwise noted, are shipped within 2 business day. We do not guarantee need-by dates. All web orders are confirmed via E-mail. There is no package activity on weekends and holidays unless specified.In the unlikely event that your items are unavailable, we will contact you as soon as possible
Policies, pricing, and item availability are subject to change without notice. Prices displayed are subject to final approval at the time of order fulfillment. While we try, in good faith, to make sure that the information displayed is accurate, we are not responsible for typographical errors or technical inaccuracies.Shipping fees
We will be charging rates given by USPS, UPS and FedEx without a handling fee.International Shipping
USPS is the best shipping rate international right now. However, if you are ordering large quantities, please contact us about freight forwarding. Here are the USPS International rates for the box sizes we use, what will fit in them and the cost.Small Boxes- (to Canada or Mexico - $12.95, to all other countries - $16.95) holds four 16 color or six 8 color bags.
Large Boxes- (to Canada or Mexico - $39.95, to all other countries - $60.95) holds fifty (50) 16 color bags, one hundred (100) 8 color bags or 12 Just Rocks Boxes.
Returns, Cancellations & Exchanges
We are confident that you will love our products, however if you are not satisfied with your purchase, please call or e-mail us within 7 days of merchandise receipt to initiate a return or exchange. All unused merchandise being returned must be in original packaging and in original, saleable condition.Upon the receipt and inspection of your returned merchandise, you will be issued a refund of your purchase amount less shipping fees. Refunds will be issued in the same form as initially paid. All returns must be received within 10 days.
We are not responsible for merchandise which arrives late, damaged (or not at all) due to circumstances beyond our control. We accept no responsibility for late arrivals or non-arrival due to package handling by carrier.
Damaged Products
In the event that your package arrives to you damaged, please alert the shipping carrier of the damage prior to opening. If your merchandise is damaged, it is important that you save all packaging in order to pursue your claim against the shipping carrier. Please contact us within 24 hours of order receipt so that we may assist you in filing a claim of damage. A new order will be shipped to you as quickly as possible.About Ordering with Wholesale Pricing
It is my desire to extend the privilege of discount pricing to the men and women and their schools and organizations that support the growth and development of special needs students. It is for that reason that I extend wholesale pricing to them. This is a service I do because of my commitment to special needs populations. I ask that this privilege not be abused and I reserve the right to remove any person or organization who inappropriately orders at a discount for personal gain.
For Retail Customers
If selling into Taiwan (R.O.C.), China (Greater China including HongKong and Macau), Japan, Korea, Singapore, Malaysia, and Indonesia, you understand that Crayon Rocks® is legally owned and registered by InParents, Inc., as Crayon Rocks Asia (www.crayonrocks.asia). With any purchase of Crayon Rocks® products you make from us, you agree not to resell into these regions. Resellers in these countries should contact In-Parents, Inc. at info@crayonrock.asia for information about how to sell there.
If selling into Russia, you understand that we are distributed by Poppen House, Inc. Resellers in Russia should contact Poppen House at info@poppenhouse.ru
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